Do not hesitate to contact us by email firstname.lastname@example.org.
In defense of consumer rights, the following alternative means of resolving incidences are available:
- Electronic Complaints Book: Under Decree Law No. 74/2017, MIKE DAVIS is present and available in the Electronic Complaints Book through the page www.livroreclamacoes.pt.
- In the event of a consumer dispute, you can turn to the Dispute Resolution website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. We also inform you that for disputes originating from online purchases, you can resort to a resolution system, called the "ODR - Online Dispute Resolution/ ODR Platform", created by the EU.
Under article 17 and 18 of Law no. No. 144/2015, of September 8 the consumer can resort to the following entities for alternative resolution of consumer disputes:
Entities for Alternative Dispute Resolution
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
CIMAAL - Algarve Center for Information, Mediation and Arbitration of Consumer Conflicts
Center for Consumer Conflict Arbitration of Coimbra District
Lisbon Consumer Conflict Arbitration Center
Porto Consumer Information and Arbitration Center
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral
- More information on the Consumer Portal at www.consumidor.pt.